Search & Verify
Look up a device in Zoho Books by serial, customer, or mobile — warranty is computed from the sales invoice date.
Front DeskSangli branch
FD
Device not sold by us, or no serial number?
Try:
TEST-SN-00001
NBX2024ASUS9931
HPQ2023PAV4410
DLXPS9370SN77
In Service
Accepted devices under repair or replacement. Advance status to notify the customer automatically.
Ready / Dispatch
Outward stage — notify pickup or dispatch and print all documents: delivery note, packing list, job sheet, RMA certificate.
Replacements
Old → new serial mapping. Warranty always continues from the original serial's sales-invoice validity.
Dealer Requests
RMAs raised by dealers, awaiting acceptance. Accept to pull one into the service pipeline.
Approvals
Deviation requests + credit-note corrections raised by agents. Each needs manager approval.
Records & Audit
Every RMA with TAT against SLA — audit-ready, exportable.
Care+
Extended protection packs — activate a purchased pack to a device and track every perk.
Track a pack
Enter a device serial or pack code to see the tier and every perk.
Enter a serial or pack code.