Accepted devices under repair or replacement. Advance status to notify the customer automatically.

Outward stage — notify pickup or dispatch with a branded delivery note.

Old → new serial mapping. Warranty always continues from the original serial's sales-invoice validity.

RMAs raised by dealers, awaiting acceptance. Accept to pull one into the service pipeline.

Special deviation requests — warranty extension, Care+ not yet in the system, goodwill. Each needs manager approval before the device is accepted on those terms.

Every RMA with TAT against SLA — audit-ready, exportable.